Terms of Service

Last updated: February 8, 2026

Please read these Terms of Service (“Terms”) carefully before using the Incido platform and website (the “Service”) operated by Firstech AG (“Company”, “we”, “us”, or “our”).

By accessing or using the Service, you confirm that you are a business, organization, or other commercial entity and agree to be bound by these Terms. These Terms do not apply to private consumers. If you do not agree, do not use the Service.

Definitions

  • Service: Incido platform, accessible at https://incido.app and https://dashboard.incido.app
  • Company: Firstech AG, Hirschengraben 33, 6003 Luzern, Switzerland
  • You / Customer: the business or organization using the Service
  • Account: a registered user account on the Service
  • Subscription: a paid plan granting access to the Service
  • Content: any data, text, or information submitted through the Service

Account Registration

To use the Service, you must create an Account with accurate, complete, and current information.

You are responsible for safeguarding your account credentials and all activity under your Account. Notify us immediately of any unauthorized use.

Subscriptions and Payment

Plans and Pricing

The Service is offered through paid subscription plans. Current pricing is available on our pricing page (all prices in USD unless indicated otherwise).

Free Trial

Each plan includes a 14-day free trial. No payment method is required during the trial period.

Billing

Subscriptions are billed monthly or annually via Stripe. By subscribing, you authorize recurring charges until you cancel.

Cancellation

You may cancel at any time. Access continues until the end of the current billing period. No refunds for partial periods unless required by law.

Price Changes

We may adjust prices with at least 30 days’ notice. You may terminate your subscription without penalty prior to a price change taking effect. Continued use after the price change constitutes acceptance.

Acceptable Use

You agree not to:

  • Use the Service for unlawful purposes
  • Attempt unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service or infrastructure
  • Upload or transmit malicious code
  • Resell or redistribute the Service without our written consent
  • Use the Service in a way that could damage or impair it
  • Violate applicable laws or regulations

Intellectual Property

The Service, including software, design, features, and documentation, is owned by Firstech AG and protected by law.

Your subscription grants a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

You retain ownership of your Content. You grant us a license to process and display Content solely to provide the Service.

Data Protection and DPA

You act as a data controller and we act as a data processor under applicable data protection laws (Swiss FADP and EU GDPR where relevant).

Data is processed in accordance with our Privacy Policy and a Data Processing Agreement (DPA), which is incorporated by reference into these Terms.

The DPA defines roles, obligations, security measures, data retention, and subcontracting rules.

Your use of the Service confirms acceptance of the DPA.

For B2B customers, the DPA ensures that data is processed only for Service provision and in compliance with law.

Service Availability

We aim to provide a reliable Service with a target uptime of 99.9%, but do not guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance where possible. We are not liable for unavailability caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, network failures, or other force majeure events. Liability is otherwise limited as set out in these Terms.

Limitation of Liability

To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities.

Liability for intent, gross negligence, or for death or bodily injury caused by the Company is not excluded.

Our total liability under these Terms shall not exceed the total fees paid by you in the 12 months prior to the event giving rise to the claim.

Disclaimer

The Service is provided “as is” and “as available”, without warranties of any kind, except as required by law.

Termination

We may suspend or terminate your access for material breach of these Terms.

Upon termination, your access ends immediately. You may export your data within the retention period (up to 12 months) unless legal obligations require otherwise.

Governing Law and Jurisdiction

These Terms are governed by Swiss law, excluding conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of Luzern, Switzerland.

Severability

If any provision is held invalid, the remaining provisions remain in full force.

Changes to These Terms

We may modify these Terms. Material changes will be communicated at least 30 days in advance via posting on this page.

Continued use after the effective date constitutes acceptance.

Contact Us

  • By email: [email protected]
  • By mail: Firstech AG, Hirschengraben 33, 6003 Luzern, Switzerland