Pricing
Plans that grow with your team
All plans include a 14-day free trial, incident management, status pages, and email notifications.
Starter
For small teams getting started
- Access to REST API
- Status Page Subscribers
- On-call alerting
- Monitors
- Users 5
- Components 5
- Monitors 3
- Status Pages 1
- Subscribers 200
- Retention Period 3 months
- Themes 1
- On-call schedules 1
- Escalation policies 1
- Steps per escalation policy 2
- On-call teams 1
- Incident responder roles Built-in only
Pro
For growing engineering teams
- Everything in Starter, plus:
- Multiple rotation layers
- Notify all on escalation steps
- Custom Domains
- Component Groups
- Component Subscriptions
- Webhook Notifications
- Custom CSS
- Multiple Languages
- Role-Based Access
- Incido Brand Removal
- Users 20
- Components 15
- Monitors 10
- Status Pages 2
- Subscribers 2,000
- Retention Period 6 months
- Themes 3
- On-call schedules 3
- Escalation policies 5
- Steps per escalation policy 5
- On-call teams 3
- Incident responder roles 5
Business
For larger organizations
- Everything in Pro, plus:
- Custom Email Sender Address
- Custom Email Templates
- Custom Roles
- Custom Incident Statuses
- Custom Maintenance Statuses
- Custom Severity Levels
- Custom Incident Responder Roles
- Advanced escalation routing conditions
- Organization Audit Log
- Users 200
- Components 80
- Monitors 50
- Status Pages 5
- Subscribers 10,000
- Retention Period 2 years
- Themes 3
- Email Senders 5
- On-call schedules 15
- Escalation policies 30
- Steps per escalation policy 30
- On-call teams 10
- Incident responder roles 15
Enterprise
Need more? Let's talk.
- Everything in Business
- Custom limits
- Priority support
Included in every plan
Core capabilities that make Incido powerful - no matter which tier you choose.
Full Incident Lifecycle
Triage, Active, Post-Incident, Closed. Every incident follows a structured process with status transitions and audit trails.
Customizable Status Pages
Beautiful, branded status pages that keep your customers informed. Customize colors, logos, and component layouts.
On-Call & Escalation
On-call schedules, rotation layers, overrides, and escalation policies from Starter — so the right person gets paged without a separate tool.
Subscriber Notifications
Email notifications for incident updates and maintenance announcements. Keep your customers in the loop automatically.
Component Health Tracking
Monitor the status of individual system components. Automatically reflect incident impact on your status page.
Incident Deduplication
Prevent alert fatigue with automatic deduplication. Same deduplication key? Same incident - no duplicates.
Scheduled Maintenance
Plan maintenance windows with auto-start/end, incident suppression, and proactive customer notifications.
Pricing FAQs
Have questions about our plans? We've got answers.
Is there a free trial?
Yes! Every plan comes with a 14-day free trial. No credit card required. You get full access to all features in your chosen plan during the trial.
Do you offer annual billing?
Yes. Annual billing is available: Starter at €179/year, Pro at €799/year, and Business at €2,239/year - saving you up to 25% compared to monthly billing.
How do incident responder seats work?
Each plan includes a set number of incident responder seats at no extra cost (Starter: 2, Pro: 5, Business: 10). Additional responders are billed per seat: €4/month (€40/year) on Starter, €7/month (€70/year) on Pro, and €12/month (€120/year) on Business.
Can I switch between plans?
Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and process payments securely through Stripe.
What happens when my trial ends?
Your account stays active but in read-only mode. No data is lost. Simply add a payment method to resume full access.
Do you offer discounts for startups or non-profits?
We offer special pricing for early-stage startups and non-profit organizations. Reach out to our sales team to learn more.
Ready to get started?
Start your 14-day free trial today. No credit card required.