Incident Management
From detection to resolution — structured and repeatable
Move every incident through Triage, Active, Post-Incident, and Closed with defined transitions, severity levels, and an audit trail. Deduplication cuts noise so responders focus on what matters.
Opinionated incident workflow
Built from real-world response practice — clear stages, less improvisation.
Structured lifecycle
Triage → Active → Post-Incident → Closed. Every stage has defined status transitions so the process stays consistent across teams.
Severity & workflows
Define severity levels, colors, and notification urgency that match your organization's response playbooks.
Incident deduplication
Same deduplication key in Active or Triage? Incido merges the noise so your dashboard stays readable.
Timeline & updates
Publish internal and customer-facing updates from one place. Acknowledgements and escalations land on the same timeline.
API & webhooks
Create and update incidents from monitoring tools or your own automation. Anything that can make an HTTP request can open an incident.
Component impact
Attach affected components so status pages and responders share the same picture of what is degraded.
A clear path through every incident
Detect & Triage
Incidents arrive manually, via API, or from monitors. Deduplication prevents floods. Triage is where you assess before going public.
Activate & communicate
Confirmed incidents move to Active. Publish updates, notify subscribers, track components, and page on-call — all from one incident.
Component health your whole team shares
Shared component model
Map services to teams and track health on every incident. Responders and status pages pull from the same component list.
Impact at a glance
See which services are degraded, under investigation, or operational without opening every incident.
Connected to paging and customer comms
Incident management is the hub — on-call and status pages complete the loop.
Turn incident progress into customer-facing updates without a second system of record.
Incident management FAQs
How does incident deduplication work?
Incidents with the same deduplication key in Active or Triage are automatically merged, preventing duplicate alerts from flooding your dashboard.
Can monitoring tools open incidents automatically?
Yes. Use the API or webhooks from Datadog, New Relic, Grafana, or any tool that can make HTTP requests. Incido then runs your escalation and status workflows.
What happens after the incident is resolved?
Move to Post-Incident for follow-up work, then Closed when the record is complete. The full timeline stays available for reviews and audits.
Ready for a calmer incident response?
Start a free trial and run your next incident on a structured workflow.