Billing And Plan Changes
Your organization's plan determines what you can do in Incido — how many status pages, monitors, components, subscribers, themes, and team members you can have, and which features are available.
Plans and what they control
Incido offers multiple plans (Starter, Pro, Business), each with a different combination of resource limits and feature availability. Resource limits define numeric caps for objects such as status pages and monitors. Feature availability controls whether capabilities such as custom domains, component groups, custom CSS, webhook notifications, custom email senders, and multiple languages are available in your workspace.
The billing area shows the active subscription, current plan, and applicable limits for your organization.
Changing your plan
Plan changes are validated before they apply. If current usage exceeds target plan limits, the change is blocked until usage is reduced to fit the target plan.
The same logic applies to features. If a target plan removes a feature currently in use, the change is blocked until usage is aligned. Some feature removals can reset related configuration to default behavior.
Upgrades are usually straightforward because they increase available limits, while downgrades typically require a usage review first. Billing calculations and proration follow your subscription cycle.
Trial periods and promotion codes
New subscriptions can include a trial period, giving you time to explore the plan's capabilities before billing begins. During the trial, you have full access to the plan's features and limits. When the trial ends and the subscription becomes active, the trial period is cleared automatically.
Some plans support promotion codes at checkout. If you have a promotion code, you can apply it during the initial subscription flow.
Enterprise subscriptions
Enterprise subscriptions work differently from standard plans. They are not available through self-service checkout — the enterprise card on the billing page shows "Contact us" instead of a sign-up button.
Enterprise subscriptions are managed by the Incido team and billed through an external invoicing process.
Enterprise subscriptions can have custom limits and features that override the standard enterprise product defaults. This allows tailored configurations — for example, a higher monitor limit or additional features beyond what the standard enterprise product includes.
If your organization is on an enterprise subscription, plan adjustments are coordinated through your account contact rather than self-service controls.
When an organization transitions from a standard plan to enterprise, billing continuity is handled as part of the migration process.
What changes on the public frontend
Plan changes do not directly alter what appears on your public status pages. Your existing published incidents, maintenances, and status page content remain visible and unchanged.
However, plan changes can indirectly affect your ability to publish new content. If a downgrade removes a feature you rely on for status page operations (for example, custom themes or custom email senders), your operational workflow changes even though the public page itself remains stable. Review your operational dependencies before downgrading.
Operational effects
Plan boundaries influence which documentation workflows your team can execute in practice. Limits and feature availability can affect Status pages, Monitors and correlation groups, Themes and editors, and Webhook subscriptions. Regular plan-to-workflow reviews reduce surprises during urgent response periods.
Troubleshooting
A plan change is blocked. Read the error message — it tells you which resource limit or feature is preventing the change. Reduce usage (delete extra status pages, remove monitors, deactivate webhooks) until your current usage fits within the target plan's limits, then try again.
Features disappeared after a downgrade. If the new plan does not include a feature you were using, Incido may have reset related configuration to defaults. Check your incident and maintenance status workflows, custom CSS settings, and any feature-gated capabilities to confirm they are in the expected state.
The enterprise card says "Contact us" instead of allowing signup. This is expected. Enterprise subscriptions are not available through self-service. Contact the Incido team to discuss enterprise options.
You are on an enterprise plan and cannot change anything on the billing page. Enterprise subscriptions are managed externally. Contact your account representative to make changes to your plan, limits, or features.